Telavi Cloud Philippines Helps Businesses Thrive in the New Normal via Game-Changing Telephony Solutions

The COVID-19 pandemic caught the world by surprise early in 2020 and continues to wreak havoc on many nations and economies. Given its negative effects on businesses, companies - local and international - are now coming up with continuity plans for 2021 in order to thrive while minimizing expenses

Careful planning and innovation are two main areas companies can focus on in their bounce-back efforts. One innovation many are looking into is the use of cloud-based solutions for their operations and business processing. Migrating to the cloud can also give companies the flexibility in choosing the cloud-based services or solutions that can work for them regardless of the vendor.

To help businesses thrive in the middle despite the uncertainties of business environment, Mr. Erwin Co, President and CEO of a telecoms distribution company, offers Telavi Cloud, a cloud-based business communication solution. Telavi Cloud provides game-changing telephony solutions that can help both Small and Medium-sized Enterprises (SMEs) and Enterprise-level companies transition to hybrid work setup in the New Normal where employees have the option to work remotely.

Telavi Cloud, which is now available in the Philippines, is well suited for companies with employees who work from home. 

According to Mr. Co, "With Telavi Cloud, we can forward calls directly to those who work from home. The call may be received or made from any Android or iOS smartphone, tablet, laptop or desktop using any web browser or an IP phone. Wherever you are, as long as you have internet, you never miss any phone-call from your office."

He added that they've been dreaming of launching a cloud solution for the last 5 years but they thought the market was not ready then. Many Filipinos, he noted, are on Facebook or doing online banking but not too many were interested in migrating their telephony solutions to the cloud. However, things have changed significantly. Based on a global survey conducted from February to May 2020 by IBM among 6,000 corporate executives, of which 100 are from the Philippines, it is clear that many companies are now open to going to the cloud, specifically hybrid cloud model.

“Globally, other countries have been doing it for several years already -- so the Philippines is really lagging behind, primarily because of Internet [speeds] and other connectivity concerns. However, there are so many ways to make it highly-available. Multiple Internet connections, either fixed or wireless, can make the system robust and reliable," shared Mr. Co.

In terms of bandwidth, Co explained that voice consumes a rather small amount of it. For video, regardless of how long they do video calls, connectivity has always been very stable. He said, "Connectivity over the internet has improved significantly over the years. Bandwidth for video may be a bit more, but if you look at what we’re doing today with all these virtual meeting platforms, it has become very stable now."

Co further emphasized that, with a hosted cloud system, a bigger server can be created that’s centrally managed. It is also more secure and redundant because there are multiple servers backing up each other. With it, a company can connect 10 to even 100,000 users.

Before, when companies buy equipment, the items normally depreciated in 3 to 5 years. What's worse is that even if the equipment hasn’t been fully depreciated, a new technology will emerge that will require companies to reinvest to keep abreast with developments. With Telavi Cloud, company can bid goodbye to worries about additional purchases and just make sure that they renew their monthly subscription.”

Mr. Co promised that Telavi Cloud will continue to improve to meet the needs of companies. The pandemic became more of a catalyst for people to call them and give the platform a try, only to discover that it is much easier and more cost-effective in the cloud. “With Telavi Cloud, we now provide people the freedom to drive businesses anywhere in the world.  They now have the accessibility, the flexibility that they could still collaborate with each other, that they’ll have savings. And we will continue to build more features for the product.”

When it comes to security, Co said that Telavi Cloud comes with data protection measures.  Everything that's transmitted and stored by the system is fully encrypted and secured. Nevertheless, he emphasized that subscribers must do their part to make sure that their information is protected. They should still take care of the data they access wherever they may be. Overall, security starts with day-to-day practices of an individual in taking care of the devices they use to access the internet.

Co noted that Telavi Cloud will be part of the solution to help the country, especially smaller businesses, to bounce back, with affordable price points. The cheapest package is around less than P300 or below P10 per day. There are also packages that can be customized depending on customer requirements, and some may pay more depending on the features; The goal is to help out as many businesses as possible.

For 2021, as part of their roadmap, Co shared that they intend to release features that will enable companies to enjoy CRM integration, omni-channel contact center, dialers, MS Teams integration, and a whole lot more. “With the pandemic, businesses need to be prepared to be able to continue operating wherever their employees may be.  If you need help in connecting your customers to your employees, we can get you up and running in a couple of days," Mr. Co said to wrap up.

For more information about Telavi Cloud, go to telavi.com.ph