Smart 5G vs Globe 5G Awards in First Opensignal Experience Report

Winning in all seven categories of the first 5G Experience Report for the Philippines by independent mobile analytics firm Opensignal. PLDT's mobile services arm Smart Communications, Inc. delivers a superior 5G experience to Filipinos.

The report, which covers July 1 to Sept. 28, 2021, showed Smart as the outright winner in five out of seven categories, including 5G Availability, 5G Download Speed, 5G Upload Speed, 5G Video Experience, and 5G Games Experience. Opensignal also declared Smart a joint winner in the remaining two categories - 5G Reach and 5G Voice App Experience. (source)

Smart has impressive margins versus competition

“Smart led Globe by some impressive margins when we compared our users’ 5G experience on both operators,” wrote Sam Fenwick, Opensignal senior analyst.

Smart won the 5G Availability category with a score of 11.9 percent, which means Smart 5G users spent 11.9 percent of their time with an active 5G connection. This is 3.5 percentage points higher than Globe’s 8.4 percent.

On the other hand, Smart clinched the 5G Download Speed category with 178.1 Mbps, which is 78 percent faster than Globe’s 100.1 Mbps. It also led in the 5G Upload Speed category with 18.4 Mbps, which is 72.7 percent faster than Globe’s 10.7 Mbps.

Best 5G Video and Gaming Experience

Smart delivers the best mobile video streaming experience with a score of 77.9 points versus Globe’s 75.7 points on a 100 point scale. According to Opensignal, this indicates a “very consistent experience across all users, video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.”

Smart also provides its customers the best 5G gaming experience with a score of 71.9 points on a 100-point scale, 9 percent higher than Globe’s 66 points. “In most cases, the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game,” noted the Opensignal report.

Meanwhile, Opensignal found Smart and Globe to be statistically tied in the 5G Reach category, a measure of how mobile users experience the geographical extent of an operator’s 5G network. Smart scored 3.7 points versus Globe’s 3.5 points on a 10-point scale.

Smart and Globe are also declared joint winners of the 5G Voice App Experience award, with Smart scoring 80.5 points versus Globe’s 79.2 points on a 10-point scale.