Xiaomi Philippines Exclusive Service Centers Ensure Good After-Sales Support
On December 21, 2021, Xiaomi Philippines inaugurated its first exclusive
service center in the country as part of the global company's commitment to
imporve its after-sales program in the country.
Located at the Serendra Wing Ground Floor of
Market! Market! in Bonifacio Global City, the first
Xiaomi Exclusive Service Center aims to provide official Xiaomi
product owners VIP treatment and a seamless experience, starting from the
purchase of the items and up until after-sales support for their Mi gadgets
is required.
Back then, Mr. Joel Salera - Xiaomi Philippines Service Manager
- shared, "The unwavering support of Xiaomi fans has been a crucial factor
in our growth this year and we want to make sure we continue to deliver the
best possible experience for them when it comes to their needs."
He added, "The opening of this new exclusive center signals the start of more
innovation when it comes to our customer service that we are aiming to bring
to more Xiaomi fans nationwide."
In 2021, Xiaomi expanded its aftersales locations, growing from just
10 service centers in 2020 to opening 20 more sites nationwide and
appointing 10 additional authorized service centers to support Xiaomi TV
products. Additionally, the Xiaomi Contact Center was established earlier in
2021 to service customers in the Philippines and the Americas.
On March 5, 2022, fulfilling its promise to open more aftersales touchpoints,
Xiaomi Philippines opened its second Exclusive Service Center in the country.
Located at SM City Manila Ground Floor, the newest
Xiaomi Exclusive Service Center aims to provide a harmonious
experience and luxurious treatment for its consumers, following the opening
of the first Xiaomi exclusive service center in Bonifacio Global City in
December 2021.
"The inauguration of our Second Exclusive Support Center brings to life our
promise to provide excellent customer service to the Xiaomi community and that
our fans can expect more branches to open in more key cities and extend this
exclusive customer service experience to more Xiaomi fans nationwide,” shared
Mr. Salera.
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