Grab Advance Booking Process for Airport Transport, Launched

Traveling, whether for a vacation around the Philippines or a business trip abroad, can often be stressful. Between packing and managing documents, arranging reliable transportation to the airport can add to the pre-travel anxiety.

To alleviate this stress, Grab – the trusted partner for safe, convenient, and reliable mobility in the Philippines – has introduced its newest service: Advance Booking. This feature guarantees on-time rides to the airport through the GrabAirport fleet, making travel preparations smoother for everyone.

Grab Advance Booking: A Solution for Reliable Airport Transport

EJ Dela Vega, Grab Philippines Head of Mobility, shared insights about this new service: "Having served the Philippines for over a decade, we at Grab understand the unique needs of our Filipino passengers. One critical need is dependable airport transportation. With the launch of Advance Booking, we are not just offering rides to the airport – we are providing peace of mind. Our service guarantees on-time rides, allowing travelers to leave home knowing they will make their flights on time."

Key Features of Grab Advance Booking

Plan Ahead with Ease

Travelers can book their rides up to seven days in advance or as late as two hours before their trip. This flexibility allows for better planning and reduced stress.

On-Time Pick-up Assurance

Driver-partners for Advance Booking are guaranteed to be on time. In case of any disruption, the Grab platform promptly reassigns the ride to another driver. If a driver arrives late, passengers receive a Php 100 courtesy credit as compensation.

Grace Period for Added Convenience

A 15-minute grace period is provided for Advance Booking rides. This accommodates minor delays and offers passengers extra time to reach the pick-up point.

Simple and Convenient Booking Process

To book an Advance Booking ride, passengers simply select “Advance Booking” on the Grab transport page, enter the date and time of their ride, along with their pick-up location and airport terminal drop-off. Regular updates and reminders about the ride status are sent to passengers, who can also chat with their assigned driver 45 minutes before the scheduled pick-up time.

Here's Step by Step Guide for Advance Booking a Grab Ride for Airport Transport

1. Click Advance Booking on the Grab Transport Page 

2. Select time and date; and input the exact pick-up location and drop off airport terminal 

3. The platform will be providing the details of the assigned driver within 24 hours before pick-up 

4. You will be receiving updates and reminders leading to your scheduled pick-up time. 

5. 45 minutes prior to your ride, you can already chat your assigned driver in-app

Safety and Comfort First

Advance Booking rides can accommodate up to three passengers with three pieces of luggage, ensuring comfort and safety.

Protecting Driver-Partners

To protect the income of dedicated Advance Booking drivers, passengers who cancel less than an hour before pick-up or fail to show up within 15 minutes of the scheduled time will be charged the full fare. Cancellations made at least one hour in advance will not incur any charges.

Expanding the Service

Currently, Grab Advance Booking is available for trips to Metro Manila airports via the GrabAirport fleet. Plans to expand this service to other cities and regions in the Philippines are set for the second half of 2024.